Returns Queries
How do I make a return?
Returns are easy and can be arranged online through our returns portal. To access the portal please click the link below. You will need the email address you used to place your order and your 5-digit order number:. https://returnsportal.co/version-li
What’s your return policy?
For UK orders, you have 28 days from receipt of the goods to return them. For international orders, you have 28 days from receipt of the goods to despatch them back to us (goods marked "in transit"). Items must be returned as new (please try shoes on
Do you offer refunds or exchanges?
We offer refunds on all of our products (including sale items). We also offer one free UK exchange for each order placed. To be eligible for a refund or exchange, items must be returned within 28 days of receipt, in their original condition (please t
How do I start a return?
We accept returns for unworn products (please try shoes on carpeted floors) provided they are returned to us within 28 days of receipt. If you'd like to proceed with a return, you will need the email address you used to place the order and your 5-dig
When will I get my refund?
You will be notified via email when your return has been processed and a refund has been issued. Refunds can take up to 10 days to appear back on your card. Please note, this timing is completely beyond our control.
What do I do if my item(s) arrives damaged?
We’re sorry if you have received a damaged or faulty item. We will do our best to rectify the situation swiftly and to your satisfaction. Please email our team to provide a little more information. It is also helpful if you can include an image of th
Why does my return say £0 refund
The refund value will say £0 when the item you are returning was already exchanged. We only take payment once, on the first order, so when an exchange is made, the new order is created at £0. If this order is subsequently returned for a refund, the r