What’s your return policy?Updated a month ago
For UK orders, you have 28 days from receipt of the goods to return them. For international orders, you have 28 days from receipt of the goods to despatch them back to us (goods marked "in transit"). Items must be returned as new (please try shoes on carpeted floors) and in the original packaging.
UK Returns & Exchanges
We offer free returns and free exchanges* for UK customers. Exchanges can be arranged through our returns portal. When initiating your return, you can opt to receive a printable label or a QR code. If you do not have a printer, you can take the QR code to a Post Office, where they will print a label for you.
Please ensure any old labels are removed from the parcel to prevent old labels from being rescanned and parcels from being returned to the sender.
Returning already exchanged items
If you wish to return an item that is already exchanged, you will not be able to request a further exchange; you can only request a refund.
Returns for Store Credit
We offer an attractive bonus credit of 10% of your order value (less shipping) if you choose to opt for store credit as a refund method. Please note that once store credit has been issued and spent, all future refunds in relation to that store credit will be issued in the same way.
Returns for Purchases Made on our Preloved Site
We will accept returns sold on our preloved page (sold by Sargasso & Grey), provided they are returned within 28 days and in the same condition. We do not cover return postage costs for these items. Please use a tracked service (and keep hold of the receipt) and return them to:
SARGASSO & GREY
SAUNDERS HOUSE
52-53 THE MALL
LONDON
W5 3TA
International Returns
We offer competitive return rates for international customers. Please click the link below for further information and to see a table of return shipping prices by location:
https://sargassoandgrey.com/pages/returns
We cannot offer exchanges for international returns.
Please click the link below to access the returns portal. You will need the email address you used to place the order, and your 5 digit order number:
https://returnsportal.co/version-live/r/sargassoandgrey-uk?s=1&lang=
Refund process
Upon receiving the returned item(s), we aim to process the return within 1-2 working days. Refunds will be processed to the original payment method. Please note, refunds can take up to 10 days to appear in your account. We have no control over this timing.