Do you offer refunds or exchanges?Updated 5 months ago

We offer refunds on all of our products (including sale items). We also offer one free UK exchange for each order placed. To be eligible for a refund or exchange, items must be returned within 28 days of receipt, in their original condition (please try shoes on carpeted floors to avoid marking the soles), with all packaging intact. 

We offer refunds on store credit for international returns but are unable to offer exchanges on international orders.

The returns policy applies based on the geographic location of the order shipping address. If an order was shipped to a UK address, the UK returns policy applies, and the portal will only be able to create a UK return label. If an order is shipped to an international address, the returns portal can only issue an international returns label. Please reach out to us at [email protected] if you need assistance with this matter. 

For returns or exchange information, please click the following link: https://sargassoandgrey.com/pages/returns