Our business hours are Mon-Fri 9am - 5pm so if you need to chat to us, or have an urgent enquiry, please call the number below during office hours:

ABOUT US

SHOE FITTING GUIDE

SHOE CARE

HOME

FLATS

NEW ARRIVALS

BOOTS

HEELS

sargassoandgrey (UK)

Do you offer free shipping?

Do you ship worldwide?

How much does shipping cost?

My order was marked delivered but it’s not here!

How long does delivery take?

What happens if my package is lost or arrives in a damaged state?

Do you offer expedited shipping?

How do I track my order?

What is your shipping policy?

Shipping

How do I use my benefits/rewards points?

I'm having trouble logging in

Loyalty Programme

How do I make a return?

What’s your return policy?

Do you offer refunds or exchanges?

How do I start a return?

When will I get my refund?

What do I do if my item(s) arrives damaged?

Why does my return say £0 refund

Returns Queries

What do I do if I receive the wrong item in my order?

How do I cancel my order?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

I forgot to add my discount code

I don't recongise the card number I paid with

Ordering

I need help with sizing

Size and Fitting Assistance

I have a stock query

I received the wrong shoes

Stores & Stockists

Finding the Right Shoes

All articles

Categories

Shipping

Loyalty Programme

Returns Queries

Ordering

Size and Fitting Assistance

Finding the Right Shoes