Ordering
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
What do I do if I receive the wrong item in my order?
We are sorry you didn't receive the item(s) you wanted. Please double-check your order confirmation to ensure the item wasn't accidentally ordered. If it was, please follow our returns process. If the order confirmation is correct but the item you re
How do I cancel my order?
Orders can only be cancelled before they have been dispatched. We aim to dispatch orders within an hour of being placed (unless they are placed after 2 pm or over the weekend). If you wish to cancel an order placed on a working day before 2pm, we wil
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order on 0203 393 1349 (Mon -Fri
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the discount code field. • Only one code can be used per order. • First-order discount codes only apply to full-price items. • Store credit and loyalty points apply to a
I forgot to add my discount code
Once an order is placed, if you have a code you forgot to use, it can only applied it via a refund. We are happy to do this but to avoid multiple refunds (should you need to return any products) we prefer if you receive the products first. If you are
I don't recongise the card number I paid with
If you placed the order using Google Pay, you may not recognise the card number. Google Pay creates a virtual card number for online, in-app, and in-store purchases to keep your actual card information secure. When you add an eligible card to the Goo