Shipping
Do you offer free shipping?
We do not cover the cost of shipping, and costs vary according to location. You can find all of the information on shipping charges on our delivery page, or by clicking this link: https://sargassoandgrey.com/pages/delivery. International orders are s
Do you ship worldwide?
We do ship to most countries, however, there are a few that we are unable to send to. To view the countries we ship to please click the link below:. https://sargassoandgrey.com/pages/delivery
How much does shipping cost?
Domestic Shipping UK: We offer 3 shipping services:. Standard - £4.95 - Royal Mail 48-Hour Tracked, or DPD for orders of 3 or more pairs of shoes. Express - £6.95 - Royal Mail 24-Hour Tracked, or DPD Next Day for orders of 3 or more pairs of shoes.
My order was marked delivered but it’s not here!
If no one was home at the time of delivery, the carrier may have left the package in a safe location or with a neighbour. Please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right loca
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected. UK:. • Standard Delivery: Typically arrives within 3-4 business days for UK customers approximately 7 days for international customers. • Express Delivery: Typically a
What happens if my package is lost or arrives in a damaged state?
We strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team at 0203 393 1349, or email us at [email protected] with your order number and all relev
Do you offer expedited shipping?
Yes, we offer a next-day delivery service for UK customers, provided the order is placed before 2pm Monday to Friday.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
What is your shipping policy?
For UK Orders:. We use Royal Mail to deliver the majority of our UK orders. Please note, our fulfilment centre is closed on weekends and bank holidays. Orders placed after 2pm on a Friday will not be processed until the following Monday. All express