What happens if my package is lost or arrives in a damaged state?Updated 3 months ago

Lost packages

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team at 0203 393 1349, or email us at [email protected] with your order number and all relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such cases, please contact our customer service team at 0203 393 1349, or email us as soon as possible at [email protected]. Please attach photos of the damage.

We will review the documentation provided and arrange a replacement or refund if appropriate and can raise a claim on your behalf with the courier.