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sargassoandgrey (UK)

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Loyalty Programme

Do you offer free shipping?

Do you ship worldwide?

How much does shipping cost?

My order was marked delivered but it’s not here!

How long does delivery take?

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Do you offer expedited shipping?

How do I track my order?

What is your shipping policy?

Shipping

How do I use my benefits/rewards points?

How do I make a return?

What’s your return policy?

Do you offer refunds or exchanges?

How do I start a return?

When will I get my refund?

What do I do if my item(s) arrives damaged?

Why does my return say £0 refund

Returns Queries

What do I do if I receive the wrong item in my order?

How do I cancel my order?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

I forgot to add my discount code

I don't recongise the card number I paid with

Ordering

I need help with sizing

Size and Fitting Assistance

I have a stock query

I received the wrong shoes

Stores & Stockists

Finding the Right Shoes

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