I received the wrong shoesUpdated 3 months ago

We are sorry if you received an incorrect item. If you can kindly double check your order to see if the item received is the item you ordered. If it is, you can use our portal to return the item for a refund (or exchange/refund if you live in the UK). If you need a replacement in a hurry, please contact us using the email address below.

If the item is not the same as your order confirmation, please email us so we can rectify the situation quickly.

Please note, we only make one width per style; either wide or extra wide. If you have received the correct style, you will have received the correct width. We apologise for any misinformation on the box labels that may indicate otherwise. We are working to amend this.